Return & Refund

Return And Refund

You have 10 days from the date of delivery to claim for the return or exchange if :

• The product is damaged, stained, defected or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.
• Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.

This is only applicable for orders delivered within Pakistan, for other queries, please contact our customer support team and we will try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

To return an item, please email us at bellezashoespk@gmail.com with the return reason and order details.
Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receipt.
During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND?

Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing refund is 7-10 working days depending on the mode of payment.